Job Title Operations Coordinator / Dispatcher

Job Description Thermotech Combustion is a company operating in a technical and industrial environment. We are seeking an Operations Coordinator / Dispatcher to join our team.

Reporting to the Director of Operations, the candidate in this position plays a central role in planning, coordinating, and following up on daily operations. Serving as a key liaison for management, they will ensure seamless communication among clients, combustion technicians, pipefitters, and various internal departments. They will also be responsible for optimizing service call logistics and managing priorities effectively.

Key Responsibilities

Operations Coordination

• Coordinate incoming service calls and schedule interventions for technicians and pipefitters, taking into account emergencies, logistics, availability, and required technical skills.
• Assist the Director in day-to-day management and operational process optimization.
• Collaborate with internal departments to manage supply chains (parts and materials).
• Follow up on internal labor requests.
• Contribute to resource planning.
• Ensure strict adherence to deadlines.

Customer Service

• Respond to customer inquiries via email and phone.
• Maintain proactive, professional, and clear communication to ensure high customer satisfaction.
• Coordinate job handoffs and project execution with project managers and suppliers.

Administrative Support

• Manage the complete lifecycle of service calls through to the billing stage, including validating hours worked, out-of-scope work, technical recommendations, and maintenance contracts.
• Ensure diligent, accurate updates to client records in our system.
• Review and verify timesheets for field and manufacturing employees to ensure alignment with actual hours worked for payroll and invoicing.

Required Qualifications & Skills

• Excellent command of French, both spoken and written.
• Good command of English, both spoken and written, to provide bilingual customer service to clients and business partners outside Quebec.
• Outstanding organizational, planning, and priority-management skills.
• Strong analytical skills to solve problems independently and proactively.
• High degree of initiative.
• Rigorous attention to detail.
• Excellent interpersonal skills and diplomacy.

Experience & Education

• Relevant experience in operations coordination, dispatching, logistics, or administration. Experience in a technical or industrial environment and in bid preparation is considered a strong asset.
• Proficiency in Microsoft Office Suite.